Common Redaction Issues & How to Fix Them
Quick solutions to the most common issues with exports, verification, and detection.
Last updated: January 15, 2025
Export Issues
| Issue | Solution |
|---|---|
| Export fails or times out | Try a smaller document or close other browser tabs. |
| PDF is watermarked | Upgrade to Lite, Pro, or Team tier for watermark-free exports. |
| No ZIP file, just PDF | Upgrade to a paid tier to get verification certificates. |
Detection Issues
| Issue | Solution |
|---|---|
| AI not detecting anything | Ensure you're logged in with a paid tier. Refresh the page if model failed to load. |
| Missed sensitive info | Add manual redactions by selecting text or drawing boxes. |
Browser Compatibility
RedactProof works best on modern browsers:
- Chrome (recommended) - version 90+
- Firefox - version 90+
- Safari - version 14+
- Edge - version 90+
Still Need Help?
Contact our support team:
- Email: support@redactproof.com